Apex Marketing & Services (S) Pte Ltd provides 90 days Limited Structural Warranty locally (Singapore only), beginning from the date of delivery of the Product unless otherwise stated.
This warranty does not cover loose joints, wear and tear. Normal softening, volume contraction and natural wear out of fabric and filling materials after used, will not be considered as loss of elasticity due to manufacturing failure, and as a result will not be covered by warranty.
Apex Marketing & Services (S) Pte Ltd shall not be responsible for any defects arising from wilful damage, abnormal use, misuse or alteration. Burns, pet damage to the fabric after the product is delivered; spillage such as solvent, acids, ink, dye, paint, body secretion or any other coloured or corrosive materials (which causes stains) are not covered by the warranty.
This warranty excludes any damage caused by carelessness or improper use/cleaning or alteration of the products. It also excludes damages or claims caused by direct exposure to sources of heat, such as (but not limited to), sun lamps, bright lights or radiators. Commercial, rental use of the products or damages due to natural catastrophes/act of God will not be covered by this warranty.
This warranty only applies to the first and original purchaser of the product within the first delivery address. Customer must produce original Apex Marketing & Services (S) Pte Ltd delivery order receipt as proof of warranty. Replaced items for a warranty claim will only carry the remaining term of the original warranty. Replaced items for a warranty claim may not be brand new. Replacing items under warranty may take up to 16 weeks. The above warranty terms will be the one and only valid warranty document for the products from Apex Marketing & Services (S) Pte Ltd. No amendment to its terms either verbal or written, are valid.
Apex Marketing & Services (S) Pte Ltd shall in no event be responsible for any direct, indirect, accident, consequential or incidental damages such as (but not limited to) loss of expenses, sales or profit, loss of value which could have been created by the use of products. The responsibility of Apex Marketing & Services (S) Pte Ltd shall never exceed the repair or replacement cost of the products or part thereof which gives rise to claim.
While we take every step possible to handle your merchandise with care, occasionally damage does occur during shipping or handling. Please inspect your purchase promptly after you receive it and report any visible damage within 24 hours to Apex Marketing & Services (S) Pte Ltd. One of our friendly staff will arrange to have the damaged item returned to the store and a replacement will be dispatched as soon as possible. We may require proof of damage from you by way of a photograph to help us assess the damage and facilitate a repair, replacement or refund of the damaged goods.
If the model originally purchased cannot be repaired or replaced, an equivalent model will be offered. Should a replacement not be available, we will issue a Apex Marketing & Services (S) Pte Ltd cash voucher worth the value of the item purchased. Damaged goods must be returned in the same condition as when received by you with all original packaging. At all times, we operate in good faith and trust you will also accept our terms and conditions throughout on the same basis. Ultimately, we aim to make your purchase and delivery of goods a simple and pleasant experience at all times.
If for any reason you are not satisfied with your purchase please contact our Customer Service team at [email protected]